ICBC Claims
YOUR ROAD TO RECOVERY BEGINS HERE
Have you been in a car accident and need physiotherapy, massage therapy, or active rehab?
We can help you with your ICBC claims.
Under their new enhanced care model, ICBC provides treatment coverage regardless if you are at fault.
ICBC has moved towards a care-focused model and offers all claimants direct access to pre-approve care following a motor vehicle accident (MVA). No doctor referral required.
If you have coverage through ICBC, and you are entitled to treatments, you may begin physiotherapy immediately after you report your claim to ICBC.
HOW MUCH DOES ICBC COVER?
Physiotherapy - 25 sessions
Massage Therapy - 12 sessions
Kinesiology / Active Rehabilitation - 12 sessions
Counselling - 12 sessions
Chiropractic - 12 sessions
Acupuncture - 12 sessions
How Can We Help with ICBC Claims?
We can help you alleviate symptoms associated with Motor Vehicle Accidents (MVA) including:
- Whiplash
- Concussion
- Low back pain
- Dizziness
- Neck/Shoulder Pain
- Headache
- Sciatica
- Numbness
- Loss of function and strength
How Can We Help with ICBC Claims?
1. INITIATING YOUR ICBC CLAIMS
To report a claim, ensure you have:
- License plate numbers of all involved vehicles
- Driver’s license numbers of all drivers involved
- Insurance details for non-ICBC insured vehicles
Reach ICBC at 604-520-8222 or report online at icbc.com/claims/report. Regardless of fault, all parties in a motor vehicle accident (MVA) are entitled to ICBC treatment benefits, including ICBC physiotherapy and ICBC massage therapy.
2. EFFECTIVE TREATMENT PLAN
After an accident, setting up a comprehensive treatment plan is crucial for recovery. We need:
- Your full name
- Your ICBC claim number
- The date of the accident
Contact us to begin your ICBC active rehabilitation without delay. Our skilled team will start your therapy promptly to reduce recovery time. Treatments must start within 12 weeks of your accident date. Additional treatments will need approval from your ICBC Claims Specialist.
3. COST OF TREATMENTS ARE COVERED
If your MVA claim is approved, ICBC will cover the cost of your treatments for the first 12 weeks after your accident. Seeing as every injury varies in severity and recovery time, some patients may find they need additional treatments. If this is the case, our ICBC Support team will contact your Claims Specialist to get supplementary treatments approved.
This includes coverage for ICBC active rehabilitation, ICBC physiotherapy, and ICBC massage therapy.
For more details, visit ICBC’s treatment access guide.
FAQs
How much does icbc pay for injuries?
Catastrophic injuries that don’t require 24-hour care: up to a maximum of $6,820 per month
Catastrophic injuries that do require 24-hour care: up to a maximum of $11,333 per month
How do I make a claim with ICBC?
1. Report the Accident:
- Call ICBC’s claim centre at 1-800-910-4222 or report online through their website.
- Provide details about the accident, including the date, time, location, and any other involved parties.
2. File a Claim:
- An ICBC claims representative will guide you through the process.
- You may need to provide your driver’s license, vehicle registration, and insurance documents.
3. Get an Estimate:
- If your vehicle is damaged, you’ll need an estimate for repairs.
- ICBC may direct you to an approved repair shop or an ICBC claim centre for an assessment.
4. Seek Medical Attention:
- Visit a healthcare provider if you’re injured. Keep all medical records and receipts.
- ICBC may cover the costs of treatment under their enhanced care coverage.
5. Complete Necessary Forms:
- Fill out any forms required by ICBC, such as the Accident Benefits Application or any additional documentation they request.
6. Follow Up:
- Stay in touch with your claims representative for updates and further instructions.
- Keep records of all communications and documents related to your claim.
7. Settlement:
- Once all information is reviewed, ICBC will provide a settlement offer for your claim.
For detailed information and online services, visit the ICBC website at ICBC Claims.