Have you been in a car accident and need physiotherapy, massage therapy, or active rehab?
We can help you with your ICBC claims.
Under their new enhanced care model, ICBC provides treatment coverage regardless if you are at fault.
ICBC has moved towards a care-focused model and offers all claimants direct access to pre-approve care following a motor vehicle accident (MVA). No doctor referral required.
If you have coverage through ICBC, and you are entitled to treatments, you may begin physiotherapy immediately after you report your claim to ICBC.
How Can We Help with ICBC Claims?
We can help you alleviate symptoms associated with Motor Vehicle Accidents (MVA) including:
Whiplash
Concussion
Low back pain
Dizziness
Neck/Shoulder Pain
Headache
Sciatica
Numbness
Loss of function and strength
Process
1. Initiating Your ICBC Claim
To report a claim, ensure you have:
License plate numbers of all involved vehicles
Driver’s license numbers of all drivers involved
Insurance details for non-ICBC insured vehicles
Reach ICBC at 604-520-8222 or report online at icbc.com/claims/report. Regardless of fault, all parties in a motor vehicle accident (MVA) are entitled to ICBC treatment benefits, including ICBC physiotherapy and ICBC massage therapy.
2. Effective Treatment Plan
After an accident, setting up a comprehensive treatment plan is crucial for recovery. We need:
Your full name
Your ICBC claim number
The date of the accident
Contact us to begin your ICBC active rehabilitation without delay. Our skilled team will start your therapy promptly to reduce recovery time. Treatments must start within 12 weeks of your accident date. Additional treatments will need approval from your ICBC Claims Specialist.
3. Cost of Treatment are Covered
If your MVA claim is approved, ICBC will cover the cost of your treatments for the first 12 weeks after your accident. Seeing as every injury varies in severity and recovery time, some patients may find they need additional treatments. If this is the case, our ICBC Support team will contact your Claims Specialist to get supplementary treatments approved.
This includes coverage for ICBC active rehabilitation, ICBC physiotherapy, and ICBC massage therapy.
For more details, visit ICBC’s treatment access guide.